Returns & Chargebacks

Right of withdrawal for consumers

At LAMED'OR your satisfaction is our top priority. If you’re not completely thrilled with your purchase and wish to return it, we’re happy to help—just keep in mind the following guidelines:

Returns Are Accepted If:

  • The package is sealed, unopened and in the original packaging.
  • It’s returned within 30 days from the delivery date.
  • You use Track & Trace for your shipment, as lost parcels cannot be refunded.
  • The package includes your name and order number for smooth processing.
  • The return is sent to the correct address to ensure a hassle-free refund.

What’s Not Eligible for Refund:

  • Packages that have been opened or used.
  • Packages that are lost in transit.
  • Packages returned in poor condition due to inadequate packaging, making them unusable.
  • Return shipping costs are not refundable.

 

How to return your order:
- 1. Ensure that your order is eligible for return by checking our return guidelines. 

  1. Contact customer service at info@lamedor.com
  2. The customer support team will assess your return request. Once approved, you can then return your order.

Note: We accept returns at our warehouses located in the US and Germany.

If you have any questions or need further assistance, don’t hesitate to reach out to us at info@lamedor.com

Exclusion of the right of revocation
Unless we have agreed otherwise with you, the right of revocation does not apply, among other things, to contracts for the delivery of sealed goods that are not suitable for return for hygienic reasons if their seal has been removed after delivery.

Money Back Guarantee

Here’s How to Rock Our Guarantee:

  1. Get Ease in the kitchen: Our products come with handy-dandy instructions. Stick to these steps, and your results will be nothing short of perfect.
  2. Need a Little Extra Help? If you’re not seeing the results you were expecting, no worries! Drop us a line at info@lamedor.com and our superstar customer support team is ready to dish out some expert tips and tricks. Remember to include those before, during, and after photos so we can give you the best advice!
  3. Still Not Satisfied? If you’ve followed our tips, and still not satisfied. Mail us at info@lamedor.com for your refund request. We’re here to make sure you get the beautiful results you deserve.

Note: We’re all about making our customers sparkle, so we give you 30 days to try out our products. Even the pros had to start somewhere, right? To keep things fair, please follow the steps above—failure to do so will make you ineligible for our money-back guarantee.